Training Module – Health Plan Division Directors
A 60-minute training module that outlines key areas for attention by health plan division directors in order to ensure that the plan can meet the healthcare and related accommodation needs of newly enrolling seniors and people with disabilities.
- How to Use the Training Material
- Introduction to Hassle Factors: Frustration, Fear, Fatigue and Failure A four-minute video presentation
- Video series on Problems People with Disabilities, including Seniors, Encounter in Health Care