Quality Services for People with Disabilities and Activity Limitations
“We are all faced with a series of great opportunities brilliantly disguised as impossible situations.”
If you’re a health care worker who comes in contact with the public, this workshop is for you.
- Are you a manager?
- Do you work in member services or at a call center?
- Are you a front office worker, such as a receptionist, administrative assistant, patient information aide, or volunteer?
- Are you a member of a clinical team – maybe a doctor, nurse, therapist, technologist, technician, social worker, or aide?
Every day, your duties bring you into contact with someone who is seeking access to quality health care services with some type of temporary or permanent disability or activity limitation.
To learn more about this valuable training, go to https://www.hfcdhp-training.org/.
For more information, contact Brenda Premo at 909-469-5385.
SENIORS AND PERSONS WITH DISABILITIES AND CHRONIC CONDITIONS – AWARENESS AND COMPETENCY TRAINING FOR CALIFORNIA MEDI-CAL MANAGED CARE HEALTH PLAN TRAINERS
Under the direction of the California Department of Health Care Services (DHCS), the Harris Family Center for Disability and Health Policy (HFCDHP) of Western University of Health Sciences, Pomona, California, has developed training materials and resources for trainers with the State’s Medi-Cal Managed Care Health Plans. On this site are:
- Four short, audience-specific training modules
- A fifth, longer module that can be tailored either for specific audiences or topic-specific trainings.
SHORT SPECIFIC DISABILITY LITERACY TRAINING MODULES
Health Plan Member Services
A 60-minute training module that will help member services staff to assist effectively callers who are seniors and who have disabilities
Health Plan Division Directors
A 60-minute training module that outlines key areas for attention by health plan division directors in order to ensure that the plan can meet the healthcare and related accommodation needs of newly enrolling seniors and people with disabilities
Primary and Specialty Care Practitioners – Front Office Staff
A 15 to 30-minute training module that will help front office staff understand how to work effectively and arrange needed accommodations for patients with disabilities and seniors
Primary and Specialty Care Practitioners – Medical Office Staff
A 15 to 30-minute training module that will help medical staff understand how to work effectively with patients with disabilities and who are seniors to ensure that healthcare services are effective
DISABILITY LITERACY MODULE AND RESOURCES
Disability Literacy Module and Resources:
Seniors and Persons with Disabilities and Chronic Conditions, Awareness and Competency Training for Medi-Cal Managed Care Health Plans